TABLE OF CONTENTS:
SECTION-A………GENERAL QUESTIONS (INTRODUCTORY QUESTIONS)
What is Orbasoft® Utilities™?
What is spyware and adware?
What are the signs of spyware?
What does spyware do to my computer?
How do I know if I have a spyware infection?
What are the signs of spyware on my computer?
How can I get a spyware?
How big of a problem is a spyware and adware infection?
What kind of antispyware tools can I get?
Is Orbasoft® Utilities™ easy to use?
What are the features of Orbasoft® Utilities™ - All-In-One Security?
Do you offer support (customer support and technical support)?
Where can I download the free help manual?
I’m interested in buying a license and become a registered user. What do I do?
Is it safe to order online?
What happens after I have registered?
Who has the legal property rights of Orbasoft® Utilities™?
SECTION-B……… PURCHASE/REGISTRATION/INSTALLATION
Can I conduct a free trial scan?
How to purchase Orbasoft® Utilities™?
How do I register Orbasoft® Utilities™ after purchase?
How do I download its set up?
Will you send the software in CD form?
Do you provide money back guarantee?
I am experiencing downloading problems, what should I do?
Can I use one license for many computers?
Is it possible to pay through money order?
Is it safe to use my credit card?
How do I know, how much it costs other than in US Dollars?
Is it available in other languages?
How do I retrieve my registration code in case it’s accidentally lost?
SECTION-C…..…SOFTWARE FEATURES/FUNCTIONS/PERFORMANCE RELATED
What is Active Protection?
What is software add-on upgrade?
What is the difference between the free trial and the paid version?
Can you explain a little about the graphical user interface of Orbasoft® Utilities™?
Is Orbasoft® Utilities™ compatible with Windows® Vista™?
Is it safe to clean dysfunctional registry keys detected with Orbasoft® Utilities™?
What are tracking cookies?
Does Orbasoft® Utilities™ automatically download definition updates?
What is Log Scan Summary?
What is Ignore List?
What are Scheduled Scans?
What is System Restore Point?
What is the purpose of Registry Backup?
SECTION-D..................……MISCELLANEOUS ISSUES
If my software is not working properly?
If my existing software is facing updating problems, what should I do?
We would like to order a license for more than 5 computers?
If Orbasoft® Utilities™ does not detect a spyware, what will I do?
I am not getting support emails?
What are your phone and live chat support hours?
What is your address and contact details?
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GENERAL QUESTIONS (INTRODUCTORY QUESTIONS)
What is Orbasoft® Utilities™?
Orbasoft® Utilities™ is a security software, which protects you against an ever growing list of spyware, adware, trojans, key loggers, identity theft, hijackers, tracking cookies, rogue software programs, unwanted intruders, phishing attacks, popups, malicious websites, malwares and other hostile elements. Furthermore it features a build-in registry cleaner optimizing and improving the processor speed of your computer system, making it faster and more reliable. Orbasoft® Utilities™ also features a full privacy protection algorithm for secure surfing. The protection provided by Orbasoft® Utilities™ applies whether you are surfing the net, playing games, chatting with a far-flung friend or engaged in internet business such as online banking. The Orbasoft® Utilities™ All-In-One antispyware and privacy protection software is designed for Microsoft® Windows® 7, Vista™ 32-bit and XP™ (Home and Pro).
What is spyware and adware?
Spyware consists of small programs that install themselves on your computer without your knowledge. The most common place to get them is from file sharing sites, free games, free screensavers and other “free downloads” as well as pornographic sites, peer to peer file sharing applications and other similar content. Adware are similar to spyware programs. They work in the same way, but get their name because they add unwanted programs to your computer. Many of these spyware programs are advertised as adware or “freeware” and may not sound all that dangerous when you first hear about them. Some are even designed to entice you into wanting to download them and use them. Others come with free file-sharing sites and many people will take the risk just to be able to get something for free. Spyware and adware often collect your personal data, credit card info, email storage and other private information.
What are the signs of spyware?
What is spyware and adware and how can you know that you have it? The bad thing about spyware is that it is tricky. It sneaks onto your computer and then hides there and many people may not even know they have been infected much less how to get rid of it. You need to learn to identify the signs of spyware so you can tell if your computer has been infected and then learn how to remove it safely and effectively. In addition to learning the signs of spyware, it is important to learn where it comes from so you can take the proper preventative measures to avoid getting spyware again in the future. The quicker you see you have it, the faster you can take the steps to remove it and the less damage it will do while on your computer. If you are not sure whether you have a spyware or adware infection, then please do contact us. At Orbasoft we have a team of qualified support technicians ready to help you. We can almost guarantee we can help you identifying any type of infection you might have. You can find us on email, chat and phone. Here are our
contact details.
What does spyware do to my computer?
If the name alone wasn’t enough to tell you it’s a bad thing, you’ll know for sure when you find out what it does. Spyware, once installed in your computer tracks your internet activity. It logs the websites you visit, tracks keystrokes, passwords and much more. It may record and remember the type of websites you visit often and offer pop ups based on your proven internet activity. Spyware literally “spies” your internet activity, keeping logs and tracking everything that you do online from checking your email, to surfing the web, chatting in chat rooms or even instant messengers.
There are even programs that can be purchased which allow you to spy on the activity of another person’s computer. Your spouse, your parents, your friends or co-workers could monitor everything you do online if they had this program. These programs are considered illegal in the United States and many other countries as they violate privacy laws and wire tap laws. However this does not stop many people from using them anyway. One popular one of the past was “Lover Spy” which marketed itself as a way for jealous lovers to keep tabs on their significant others. When activated, this program would send itself to the victim in the form of a Thinking of You card and would in fact install malicious spyware onto the victim's computer. This program could track everything the person did on that computer including spying on URLs they visit, stealing passwords, monitoring every keystroke. This information would then be sent back to a host server without the victim every knowing they have been intruded upon. There are even programs like this that will log chats, instant messengers and even turn on a person’s web camera. This is obviously more than a personal violation as it would also allow the thief to access to credit card and bank information, personal passwords and much more.
This type of internet spying can cause serious problems for people who do online banking, purchase things online and handle accounts and other information via the internet. In addition to doing a very detailed check of your browser history, spyware can also install DLLs and other executable files, which will send a continuous data stream of information about your computer out to the parent company. This opens a backdoor to your machine which hackers can also use to access and intercept your personal data and confidential information. They can also send and receive cookies from other spyware/adware programs and invite them to your computer as well. So while you may start out with one program, you may end up with several.
Many spyware and adware programs were designed and marketed to sound less intrusive and harmful than what they really are so that people would be less likely to fight against them or remove them. Because of this and the fact that many people do not even realize it is spyware that is causing their computer problems, these companies that produce spyware programs are able to infect millions of computers without people even knowing what was doing it. Now you see why it is important to learn how to tell if you have spyware on your computer.
How do I know if I have a spyware infection?
The symptoms of spyware and malware will vary depending on what type of infection you have. In many cases, you may have multiple programs running at once which can create some interesting and unique symptoms. Many people have described it as feeling like their computer is possessed. Sometimes it has to get really bad before the computer user will even realize there is a problem. For many people, the spyware will multiply itself and become even worse before they have discovered the source of their problem or even that they have a problem significant enough to need fixing. When you learn how to discover the signs of spyware early, you can do something about it before it does too much damage to your computer and when it is still easier to get rid of it. If you are not sure whether you have a spyware or adware infection, then please do contact us. At Orbasoft we have a team of qualified support technicians ready to help you. We can almost guarantee we can help you identifying any type of infection you might have. You can find us on email, chat and phone. Here are our
contact details.
What are the signs of spyware on my computer?
• Your computer is booting up much slower than usual
• When you shut down, you get the message that programs are still running
• Unidentified programs may be running in the background
• Your internet settings change when you log on the internet
• Your favorites, home page and other settings could be different
• Your browser seems to be “hijacked” and navigates away from where you mean to go
• You get annoying pop up ads
• You see pop ups when you are not even surfing the internet
• You may have new toolbars that you didn’t have before
• The internet options feature in your settings may have been removed by a malware that’s preventing you from changing the actions the spyware has taken
• You may be unable to access your Task Manager
• It may interfere with the functionality of your anti-spyware software, requiring a different type of software to correct the problem
• New icons may appear on your desktop or in your system tray
These are just some of the many signs of spyware infection. Most types of spyware are independent executable files, which mean they are self sufficient programs that can take over on their own once installed on your computer. They can act as you and take over your settings and change things within your own computer. If you leave your computer one way only to have it reset or change itself, particularly where your internet settings are concerned, you’re probably not losing your mind. This is a sure sign of a spyware/adware infection. Many of these programs can even read, write and delete files. This type of action can cause harm to your computer, compromise your security and make it extremely difficult to get rid of the infection of spyware. Just as helpful as learning to identify your spyware problem is tracking down the source of your spyware infection. If you can determine where you got it from, it can help you get rid of it.
How can I get a spyware?
Every time you surf in internet or you download something there is a high risk that you get a spyware or malware. Even with a pop up or by surfing a web page you can get spyware threats. If you are not sure whether you have a spyware or adware infection, then please do contact us. At Orbasoft we have a team of qualified support technicians ready to help you. We can almost guarantee we can help you identifying any type of infection you might have. You can find us on email, chat and phone. Here are our
contact details.
How big of a problem is a spyware and adware infection?
It's very huge issue, there are several thousands spyware and general threats waiting online. You need to be prepared to remove them as soon as they are installed on your PC. At Orbasoft ApS we are constantly dedicated to updating our database of spyware signatures and definitions. A team of programmers are daily updating the database, making sure you always stay secure with the newest removal scanning algorithm. When you download Orbasoft® Utilities™ you just need to press the "Live Update" button before making your scan, thereby updating the scanning engine with the latest threats.
What kind of antispyware tools can I get?
If you need to know how to remove and prevent spyware, it is important for you to get anti-spyware software tools such as our very own award winning Orbasoft® Utilities™. Even if you have already tried to manually remove it, it may be a good idea to use some free anti-spyware tools to be sure you have completely cleaned your system. It is very unfortunate that you need to have more than one but this is required to get rid of and prevent all the many different types of spyware. Sometimes just having two different programs scanning your computer can help pick up anything that is there.
There are many different types of anti-spyware software tools out there and this makes it difficult to say which is best, as each one of them has their own scanning logic. It depends on your preferences, your computer and the type of spyware you are trying to remove. Opinions will vary on what you should use but one common theme that most computer experts agree upon is that you need more than one tool to be completely thorough in your removal strategy. Topping the charts of the most popular programs are of course Symantec's Norton, McAfee and growing in popularity now also our very own Orbasoft® Utilities™. The main difference is price, performance, scanning logic, scanning algorithm. There are many free spyware removal tools. Many others have both free trial versions and paid upgrade versions. Once you have downloaded the program and installed it on your computer, you can immediately begin scanning inorder to detect what spyware programs you may have. If found the antispyware software will properly and effectively remove the threats from you pc. Remember also that if the spyware was detected and removed by one of these tools, then you now need to remove any restore points in Windows that may have included the spyware. Should you need to restore without changing these restore points, you will go back to a date before you removed the spyware and it will come back. Be sure you turn off the System Restore, then turn it back on and set a new restore point now that your system is clean of spyware.
If you are confused about how to use your anti-spyware program please check the help feature, or go directly to our support section. This will give you information on determining how you are supposed to run scans and remove anything which is detected. If you are still having trouble or can’t find the help feature, then please contact us at support@orbasoft.com. We are here to help you.
Is Orbasoft® Utilities™ easy to use?
Yes, it is and if you have any problem our technical support can help you every day of the week. We work 8 hours per day. Please be precise when describing your problem. All emails sent to us are answered. For further information, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What are the features of Orbasoft® Utilities™ All-In-One Security?
Developed since 2005, Orbasoft® Utilities™
guards against adware, spyware, trojans, key loggers, identity theft, hijackers, tracking cookies, rogue software programs, unwanted intruders, phishing attacks, popups, registry errors, malicious websites and other hostile elements. Designed for Microsoft® Windows® 7, Vista™ 32-bit and XP™ (Home and Pro), some of the feauteres included are:
Complete anti-adware and anti-spyware protection
Powerful anti-trojan, phishing, malware scan algorithm
Complete build-in registry cleaner and privacy protection
Back-up, quarantine of threats, firewall & parental controls
Developed for Microsoft® Windows® 7, Vista™ 32-bit & XP™
Daily updated database - you always stay protected!
Ongoing commitment to research and development
Easy to install and run after you've completed setup
New and improved software release every 6-9 months
For novice users: Easy to use Graphical User Interface
Three scanning modes: Quick, Deep & Customized
Downloaded and tested in more than 80 countries
Winner of several industry awards for best software
100% free technical support for all registered users
Constant updates bringing more power to your scan
Full customer satisfaction and money back guarantee
Advanced real-time protection for safe and secure surfing
Intelligent automatic live update of your spyware database
Want to learn more? Visit our Download and Learn More sections. If you would like to download and try out a free trial scan, that's no problem. Download the free trial version here. If you are happy with the scanning result and would like to clean your pc, that's no problem either. You just register your copy here.
Do you offer support (customer support and technical support)?
Yes, absolutely. We offer free customer support to everyone as well as free help manuals. Furthermore we have technical support available for all registered users. Customer support is available 7 days a week. 8 hours per day. The hours are:
Phone and Live Chat support hours (UK, Europe and USA):
• Monday-Sunday: 9:30am - 17:30 (GMT, Greenwich Mean Time)
• Monday-Sunday: 10:30am - 18:30 (Central European Time)
• Monday-Sunday: 4:30am - 12:30pm (Eastern Standard Time)
Please note, for calls from USA you need to dial: 011 4536991900
If you are calling from a European country you need to dial: 0045 36991900
We also offer email support: support@orbasoft.com. A Customer Support Representative will usually answer you within 24 hours. In busy periods the response time can go up to 48 hours. Currently our support is available in English only. For more contact details, please visit our Contact_Us page.
Where can I download the free help manual?
You can find it here on
our support page. Or even more simple. You just click on this link:
Orbasoft_Help Manual - and download the free PDF help manual.
I’m interested in buying a license and become a registered user. What do I do?
That’s very simple. First you do a free trial scan to see whether you have a need for an antispyware protection. You can
download a free trial here. Once you have completed the setup, and done a scan, you simply
go to the order page and register your free trial version. As a PRO user you have all the benefits of your software.
Is it safe to order online?
Yes, absolutely! All products are distributed via our e-commerce partner Cleverbridge®. Cleverbridge® is a global leader in online payment solutions. Orbasoft® is also a trusted and verified PayPal® merchant. The Online Order is secured by a 128-bit SSL encryption. All orders are being handled by Cleverbridge®. If you wish to upgrade your free trial and become a PRO user, you just
go to the order page and choose the license you need. Easy as that!
What happens after I have registered?
You will receive your registration code (sent per email) automatically after you have placed your order. You will then have to copy/paste this registration code into your software’s Registration Window. For a more detailed description you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a detailed description of the registration process. If you still have questions then please contact us. We are here to help you via email, live chat, and phone. You can find our
contact details here.
Who has the legal property rights of Orbasoft® Utilities™?
All the legal property rights of Orbasoft® Utilities™ are owned by Orbasoft ApS. Orbasoft ApS (formerly Web Media ApS) is a privately owned company registered in Denmark CVR No. 31871301. Started back in 2005, we are an innovative, fast growing software development house powered by a dedicated team of professionals with a variety of diverse skills and disciplines. What we do is develop, publish and support leading antispyware, security and system software for the Microsoft® Windows® operating system. Simply put our aim and mission that we work hard on achieving is to protect the worldwide user base of Microsoft® Windows® against all forms of privacy and security risks. As a true believer in globalization as a vehicle to expand the benefits of our products Orbasoft ApS currently staffs and outsource work to more than 20 programmers, leading software developers, researchers and other industry specialists geographically spread over countries such as the United States, Canada, Pakistan and India while the headquarters are in the wonderful capital of Denmark - Copenhagen. Should you have any questions you are always very welcome contacting us using the information below. We will do our best to respond to your inquiry within one business day.
Mailing address:
Orbasoft ApS
Postboks 160,
1005 Copenhagen K
Country: Denmark
Tel : +45 36991900 (please note, for calls from USA you need to dial: 011 4536991900)
Fax: +45 69802875
Email: support@orbasoft.com
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PURCHASE/REGISTRATION/INSTALLATION
Can I conduct a free trial scan?
Yes we want to distinguish Orbasoft® Utilities™ as the people’s best choice for making their computers perfectly secure. We have allowed all users to conduct free trial scans using Orbasoft® Utilities™. You just
click here and download the free trial version. When the setup is completed then Orbasoft® Utilities™ opens up automatically and you are immediately able to do a free trial scan. You just choose the scanning type you want: Quick, Deep or Customized scan. If you wish to upgrade your free trial and become a PRO user, you just
go to the order page and choose the license you need. Easy as that! Registered users benefit of all features of Orbasoft® Utilities™ All-In-One Security. Including free technical support and removal of the threats found on your pc.
How to purchase Orbasoft® Utilities™?
It is very easy to purchase Orbasoft® Utilities™. To proceed with your purchase option simply
go to the order page. Here you can purchase the PRO version registration key through our merchant account provider Cleverbridge®. You have the option of paying with credit card, online check or directly through your own Paypal account. Easy as that! After purchasing you will get your unique registration key sent to you via email.
How do I register Orbasoft® Utilities™ after purchase?
Once you have purchased the license (registration key) for your system's protection you will receive direct access to a registration code automatically after you place your order. You will receive your registration code (sent per email) automatically after you have placed your order. You will then have to copy/paste this registration code into your software’s Registration Window. For a more detailed description, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. As you can see in screen shots provided in the manual, you will have to enter this code into registration key box of your software.
How do I download its set up?
If you haven’t already downloaded a free trial of Orbasoft® Utilities™, before purchasing your registration key, then please
download it here - and save the set up file. Then once the setup is completed you simply click on the “Register”-button in your software. The
order page will open and you will have the option of upgrading your free trial version into the PRO version - giving you all the benefits of the software. After registering you will receive an email with your unique Registration Key (also called a Registration Code/Registration Number). Enter the registration key you have received via email, when you purchased your license into the software's Registration Window. For further information on registering, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a detailed description of the registration process with screen shots and more.
Will you send the software in CD form?
We are sorry. Currently web based purchase is available only. But we are working on it and hope within this year or next year to be able to offer the software in CD form as well. Many of our users have already asked for it so you can be sure we are aware of the needs.
Do you provide money back guarantee?
Yes! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us:
support@orbasoft.com within 60 days for a full refund.
I am experiencing downloading problems, what should I do?
Make sure that your internet connection is running fine. Also try to download the Orbasoft® Utilities™ set up while your firewall and/or other antivirus (spyware) softwares are turned off. If it still doesn’t work please do email us:
support@orbasoft.com or contact us via phone or live chat. You can find all our contact details on our
Contact Us page. We are here to help you.
Can I use one license for many computers?
You can purchase one license for one computer only. Our system will detect the same license being run on more than one computers and this wil create a conflicting situation.
Is it possible to pay through money order?
No, we are sorry. Money order is not accepted currently.
Is it safe to use my credit card?
Yes, absolutely! All products are distributed via our e-commerce partner Cleverbridge®. Cleverbridge® is a global leader in online payment solutions. Orbasoft ApS is also a trusted and verified Paypal® merchant.
How do I know, how much it costs other than in US Dollars?
It depends on the currency rate of your country. However, you may use different web currency calculators to calculate the price of Orbasoft® Utilities™ in your local currency. You can use any online Finance Currency Calculator to convert Orbasoft’s price into other currencies. An example of a good Currency Calculator can be found here:
www.xe.com.
Is it available in other languages?
Currently Orbasoft® Utilities™ is available in English and Danish languages only. Due to the software’s popularity we are now working on a German, French, Spanish, Norwegian, Swedish and Dutch translation. These releases are all scheduled for this year and next year.
How do I retrieve my registration code in case it’s accidentally lost?
If you have lost your registration code you can send an email to customer support:
support@orbasoft.com - with the purchase transaction ID, your name, and/or activation email that is being sent to you at the time of purchase of the product.
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SOFTWARE FEATURES/FUNCTIONS/PERFORMANCE RELATED
What is Active Protection?
Active Protection is the premium software feature that will perform its automatic functions to identify and remove spyware and keep your system clean and safe, while you use your computer in run-time.
What is software add-on upgrade?
The software add-on upgrade is an option that will allow you to have accessibility rights over the new modified and improved software versions of Orbasoft® Utilities™ for 3 years (instead of 1 year). We release a new and improved version of Orbasoft® Utilities™ every 6-9 months. Our Research and Development department continuously works on bringing innovation into the software features and improving the scanner, both regarding amount of errors and threats traced as well as scanning time optimizations. Also software design changes are brought to match the customers' computer security needs. You can therefore expect a faster scanner, better scanner and better user interface release every 6-9 months. The add-on upgrade is the prefered option of most of our users. With the add-on you allow yourself to be sure to stay updated all the time for 3 years.
What is the difference between the free trial and the paid version?
The free trial version of Orbasoft® Utilities™ offers you the full scanning and software features. See the
comparison chart here. However should you wish to remove/quarantine any found infections you need to register. With a registered version you get full protection of your computer, including the Live Update feature with new spyware and malware signatures being added daily. With Live Protection you get new spyware threats added to your scanning engine every day. Furthermore you are also entitled to future updates and upgrades with Free Lifetime Upgrades. The process of registering is easy: First you need to
download the free trial and save the set up file. Then once the setup is completed you simply click on the “Register”-button in your software, or you just
click here. The
order page will open and you will have the option of upgrading your free trial version into the PRO version giving you all the benefits of Orbasoft® Utilities™.
After registering you receive an email with your unique Registration Key (also called a Registration Code/Registration Number). Enter the registration key you have received via email, when you purchased your license into the software's registration window. For further information on registering, you just click on this link: Orbasoft Help Manual - and download the free 21-pages PDF help manual. Here you have a detailed description of the registration process including screen shots and more.
Can you explain a little about the graphical user interface of Orbasoft® Utilities™?
The Graphical User Interface (GUI) of Orbasoft® Utilities™ is designed keeping in view the needs of our global customer base. It is designed in a simple and understandable shape so that our users find it easy to use no matter cultural background. As new features are being added with every release you can expect changes every 6-9 months. The main idea with the Graphical User Interface has been to make it easy to use even for novice users with usability being a key factor during the development process of the interface. We hope you like it. If you have ideas for improvements then please email us at
support@orbasoft.com, and share your thoughts with us. We are thankful for all the help we can get making further improvements.
Is Orbasoft® Utilities™ compatible with Windows Vista?
Yes, absolutely. Orbasoft® Utilities™ is compatible with Windows® 7, Vista™ and the XP™ versions of Microsoft® Windows® (both Microsoft® Windows® 7, Vista™ 32-bit and XP™). It is not compatible with Windows® 98 and Mac®.
Is it safe to clean dysfunctional registry keys detected with Orbasoft® Utilities™?
Yes, it is safe to clean the corrupted registry keys using Orbasoft® Utilities™ to enhance the computer’s performance. Besides working as an antispyware, anti-adware, antitrojan software, Orbasoft® Utilities™ also has all the capabilities of cleaning your registry, thereby optimizing the speed of your computer. Why buy three softwares when you can just get Orbasoft® Utilities™ and scan both registry errors, spyware and adware by the click of one button. Easy as that!
What are tracking cookies?
Tracking Cookies are the cookies that are set by different programs including web sites. Some of these files are harmful while others are not intensely dangerous. Not all tracking cookies are included in the scanning list, as some of them are from known trustworthy sites. When the scanning has been completed, you have the option of un-ticking the tracking cookies you wish to keep on your pc. If you want our team to add some specific cookies to our White List of Trustworthy sites, you can simply do that by emailing us: support@orbasoft.com. We always follow up on our users' wishes, constantly improving the software.
Does Orbasoft® Utilities™ automatically download definition updates?
Yes, with the automatic update option enabled, Orbasoft® Utilities™ automatically updates itself. You can also update the definitions by simply clicking on the “Live Update” button in your software. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What is Log Scan Summary?
Log Scan Summary is a detailed description (scan report) of the scan conducted by Orbasoft® Utilities™. It will identify which threats have been detected and removed/healed. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What is Ignore List?
Ignore List contains detected items that can be potential threats, which were unchecked during the repair process. You can delete these items from the Ignore Lists items in the Settings box of the software. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What are Scheduled Scans?
You may enable or disable scheduled scans. By enabling scheduled scans option you can set Orbasoft® Utilities™ to conduct daily/weekly and quick/deep scan on a particular day and a particular time. This setting allows you to save your time automating the scanning process. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What is System Restore Point?
The System Restore Point option will allow you to create a back up of the previous computer settings before repairing the threats identified by Orbasoft® Utilities™. With this feature you are sure never to lose any valuable data. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
What is the purpose of Registry Backup?
This will allow you to make full registry backups whenever you wish to preserve a working copy of your windows registry. The backup can be restored anytime when required. For further information on the topic, you just click on this link:
Orbasoft Help Manual - and download the free PDF help manual. Here you have a more in-depth description together with screenshots.
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MISCELLANEOUS ISSUES
If my software is not working properly, what should I do?
If a problem arises where your software is not working properly or you are experiencing problems in installing the software system, just email us with the screen shots, error code and/or error message (if any) and our dedicated customer support team will immediately take notice of your problem. You can contact our team of experienced customer support technicians any time either via live chat, phone or email. Here you can find all
our contact details.
If my existing software is facing updating problems, what should I do?
If you are using an older version of Orbasoft® Utilities™, then first uninstall it, and then try to
redownload the latest version here. Make sure to delete cashe, cookies and temporary internet files. Also open Internet Explorer -> Click on Tools -> Click on Internet Options -> General -> Settings -> Check for newer versions of stored pages "Every visit to the page”. If you are using the latest version then make sure you installed it properly and there were no corrupt system files. If the problem persists please send an email to our customer support. Our email address is:
support@orbasoft.com. We reply all emails. Our standard response time is 24 hours, but please allow 48 hours in busy periods.
We would like to order a license for more than 5 computers?
We offer additional volume discounts for corporate customers and private persons, who wish to cover more than five computers. Please email us at
support@orbasoft.com, and remember to include your name, phone number, email, company and the number of licenses you are inquiring about. We will get back to you within 1-2 days with your special offer.
If Orbasoft® Utilities™ does not detect a spyware, what will I do?
If such an unusual situation comes when Orbasoft® Utilities™ is not detecting a threat, just send an email to the customer support department to get it resolved. It happens that some threats are not in our list of spyware and malware definitions. If you know you have a spyware, adware, trojan, keylogger etc, then just email us (remember to add screenshots), and we will add it to our database, and include it in the next Live Update. 72 hours later (or more, depending on the type of threat you have), you then just click on the Life Update button, and make a Deep Scan. Your infection will then be detected and removed.
I am not getting support emails?
Sometimes strong email filters do not allow the support emails to stay in the inbox. They might be treated as spam. You may change your email settings or you may check your spam folder for the emails. Remember you can always contact us via live chat or telephone. We are available 8 hours per day, 7 days a week. As we are based in Denmark you will have to use the Danish Country Prefix when calling us (that is +45 for Denmark). Our full telephone number is: +45 36991900 (Please note, for calls from USA you need to dial: 011 4536991900). For live chat support you just click on the live support icon found on the left hand side of the
Contact Us page.
What are your phone and live chat support hours?
We are online and available for any support calls within these hours:
United Kingdom: Monday-Sunday: 9:30am - 17:30 (GMT, Greenwich Mean Time)
Central Europe: Monday-Sunday: 10:30am - 18:30 (Central European Time)
USA: Monday-Sunday: 4:30am - 12:30pm (Eastern Standard Time)
What is your address and contact details?
Should you have any questions you are always very welcome contacting us using the information below. We will do our best to respond to your inquiry within 1-2 business days. Our standard response time is 24 hours, but in busy periods please allow up to 48 hours.
Mailing address:
Orbasoft ApS
Postboks 160,
1005 Copenhagen K
Country: Denmark
Tel : +45 36991900 (please note, for calls from USA you need to dial: 011 4536991900)
Fax: +45 69802875
Email: support@orbasoft.com
